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Policies

DELIVERY POLICY

VIA COURIER
Hair & Beauty Warehouse Australia Pty Ltd currently utilise Fastway Couriers. Unless otherwise requested, we will generally dispatch all orders via Fastway Couriers. We are unable to guarantee when an order will be delivered but as a guide Fastway indicate

Order Placed By Destination Estimated Arrival Time
9am Brisbane metropolitan area (Yatala up to Caboolture and out to Ipswich). Cost of handling, packaging and delivery $9.50 for packages less than 25kg. Next working day
9am Brisbane regional area (Gold Coast, Sunshine Coast, Gympie, Gatton, Warwick, Millmerran, Dalby, Crows Nest). Cost of handling, packaging and delivery $10.50 for packages less than 25kg. 1 to 2 Working days
9am Sydney, Canberra and major QLD & NSW coastal centres (excluding Cairns). Cost of handling, packaging and delivery $15.99 for packages less than 5kg. $5 for every 5kg up to 20kg maximum. 1 to 2 working days
9am Major VIC & SA centres including Melbourne & Adelaide. Cost ofhandling, packaging and delivery $22.99 for packages less than 5kg. $5 for every 5kg up to 20kg maximum. 2 to 3 working days
9am Hobart, Launceston and Perth . Cost of handling, packaging and delivery is $39.99 for packages less than 5kg. All other Australian locations including the outback costs $57.99 for handling, packaging and delivery for packages less than 5kg. $5 for every 5kg up to 20 maximum. 3 to 10 working days

All Fastway parcels are tracked via a package “label number”. Progress can be monitored via the Fastway web site (www.Fastway.com.au). Please contact us to obtain your package’s label number if required

RETURNS POLICY

RETURNS
Hair & Beauty Warehouse Australia does not refund purchases. With the exception of scissors, we will however allow you to exchange products or issue you with a credit note should you not be satisfied with any purchases you make. All returns must be made within seven days of purchase, be in original condition and packaging and accompanied by a copy of the Hair & Beauty Warehouse Australia tax invoice. Unfortunately we cannot refund freight charges on delivery and return of goods.FAULTY GOODSHair & Beauty Warehouse Australia adheres to all manufacturer warranty instructions relating to faulty goods. Depending on the terms of the Manufacturer warranty, faulty goods must be returned to either Hair & Beauty Warehouse Australia or the manufacturer to confirm the goods are faulty. All returns must be made within seven days of purchase (this may vary depending on warranty period), include original packaging (where possible) and a copy of the Hair & Beauty Warehouse Australia tax invoice. Upon confirmation, a replacement will be sent freight free or a credit note will be issued. If you are not sure who to contact or what to do, please contact us for assistance.

GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to email photos of the damaged product & packaging (to demonstrate evidence of breakage) to us for assessment within seven days of purchase and a copy of the Hair & Beauty Warehouse Australia tax invoice.

RETURNS INFORMATION
When returning a product, please attach a piece of paper with the following information

Personal Details

Name:

Company:

Address:

Email Address: (optional)

Contact Phone:

Preferred Contact Time:

Order Date:

Received Date:

Description of Returned Item:

Reason for Return:

Remember to include a copy of the Hair & Beauty Warehouse Australia tax invoice.

SCISSORS - NO RETURN POLICY

Hair & Beauty Warehouse Australia will not refund or exchange scissors once they have been purchased.Please choose your scissors carefully, be sure they are the right scissors for you and they meet your requirements.Please note manufacturer warranties still apply should your scissors be faulty. A replacement pair of scissors or credit note will not be issued until advice is received from the manufacturer